What is Robert Dyas's returns policy?

Online orders can be cancelled within 14 days of receiving the goods, with a further 14 days to send them back. Robert Dyas will collect the item if you arrange it with Customer Care, or most items can go back to any Robert Dyas store with proof of purchase, though not large or heavy goods such as furniture. Store purchases can only be returned to a store. Customised items, fresh food, live plants, hygiene items such as outdoor spas and unsealed recordings or software can't be cancelled. Refunds go to the original payment method within 3 to 5 working days after the return is processed, or 24 to 48 hours for PayPal.

• Robert Dyas: Returns & Refunds
• Robert Dyas: FAQs