Zooplus: shoppers' questions
Questions about Zooplus, answered by us and by readers who've shopped there.
Does Zooplus have an app?
Our answerYes. Zooplus has a free app for iPhone and iPad on the App Store and for Android on Google Play, published by zooplus SE. Its app page says shoppers can reorder with one press, search by barcode, recommendations or filters, save products to a wishlist, collect and redeem bonus points, read or write product reviews and upload photos from their phone.
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What is the Zooplus returns policy?
Our answerYou have 14 days from receiving your goods to return them for a full refund. Contact Zooplus customer services within that time through its online contact form or on 01865 951 301, giving the article number and the reason. It can arrange a collection from your address, or you can post the parcel to its returns centre in Coventry with your order number, name and address, and it then refunds the postage at its collection partners' standard rates, though not express or oversized parcel costs. Personalised items and perishable goods can't be refunded, and faulty goods are replaced or refunded.
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Is Zooplus legit?
Our answerZooplus is run by zooplus SE, registered in Munich, Germany, under company registration number HRB 273759; zooplus.co.uk is its trading name and has a UK VAT number. UK orders go by Evri or DHL, and the UK site doesn't deliver to Northern Ireland or the Channel Islands. It takes Mastercard, Visa, Diners Club and American Express, PayPal, Klarna, Apple Pay, Google Pay and bank transfer in advance. Shoppers have 14 days from delivery to return items for a full refund, by a collection it arranges or by post to its returns centre in Coventry, and it covers standard return costs.
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How much is Zooplus delivery?
Our answerStandard home delivery is free on orders of £39 or more for most of the UK, £1.99 on orders of £29 to £39 and £2.99 on orders of £10 to £29, the minimum order. Next Day or Scheduled Delivery costs £1.99, £3.49 or £3.99 on the same bands, for selected postcodes only; Next Day orders must be in by 3pm Monday to Thursday or 12pm on Friday and Sunday. Some postcodes, including the Highlands and islands, pay £6.99 under £39 and £3.99 over. Evri ParcelShop collection is free, £1.49 or £2.49.
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Answers from readers are their own experience, checked by us before they show.