What is the Zooplus returns policy?

You have 14 days from receiving your goods to return them for a full refund. Contact Zooplus customer services within that time through its online contact form or on 01865 951 301, giving the article number and the reason. It can arrange a collection from your address, or you can post the parcel to its returns centre in Coventry with your order number, name and address, and it then refunds the postage at its collection partners' standard rates, though not express or oversized parcel costs. Personalised items and perishable goods can't be refunded, and faulty goods are replaced or refunded.

• Zooplus: Returns and Replacements
• Zooplus: Terms and Conditions