Shoppers' questions: AliExpress
Is AliExpress legit?
AliExpress is run, for UK shoppers, by Alibaba.com Singapore E-Commerce Private Limited, incorporated in Singapore (company registration 200720572D), according to its terms for EU, EEA and UK consumers. It is a marketplace: each order is a contract between the shopper and a third-party seller, not AliExpress. Payments are handled through Alipay or AliExpress's own payment service. Its Buyer Protection offers a refund when an item doesn't arrive within the guaranteed delivery window, or arrives damaged or not as described and is reported within 15 days of receipt. The terms say statutory rights, including 14 days to withdraw, still apply.
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