Shoppers' questions: Halara
What is Halara's returns policy?
Our answer
Halara accepts returns within 30 days of you receiving your order, and you then have a further 30 days to send the items back. Start the return in My Orders on the website or app. Items must be unworn, unwashed and undamaged with all tags attached, and underwear, shapewear, socks, jewellery and items marked non-returnable can't go back. You pay return postage unless the item is faulty or wrong, though first UK orders may get free return postage. There are no direct exchanges. Refunds go to the original payment method once the return passes inspection.
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